HomeCare exclusive
Enjoy 3 months of boiler cover FREE
From boilers on the blink to electrics on the fritz – with HomeCare, if it breaks, our experts will be round to fix it. Get ready for winter with 3 months of HomeCare absolutely free.
- Over 6,500 expert engineers
- Unlimited call-outs and repairs
- All parts & labour included
Our range of cover products
Get winter ready
Get 3 months of HomeCare cover free
Get ready for the cold season by making sure your boiler's protected. Buy HomeCare cover now and get 3 months free.
Get winter ready
Get 3 months of landlord cover free
We'll help you make it easier to manage your properties in the run up to winter. Get the cover you want and the protection you need.
Appliance Cover
Get ongoing cover for your favourite appliances and we’ll pop round the next time they break down.
Plumbing and drains cover
Burst pipe? Blocked drain? Book a plumber through us and we’ll get you home and dry.
Home electrical cover
Not a fan of electrical DIY? Cover your electrics and we’ll come to the rescue the next time you have a problem.
Home insurance
Protect what's important to you, with a little help from us.
Repair and Cover. Fix your boiler fast then get 12-months cover
Book a fixed-price repair and we’ll take care of any more breakdowns for the next 12 months. So you know you're prepared for the unexpected.
Other services
Book a boiler service
Your boiler is at the heart of your home. We can help keep it in tip-top shape with a service.
Windows, locks, roofs and pests
Get cover for your broken windows, locks and roof, plus treatment of pest infestation.
Landlords
When your tenants call you with problems, we can help you find the solutions.
Existing customers. Book an engineer, pay bills, join Rewards and more
Sign in to your account and access a range of features.
Frequently asked questions
Can I control my account online?
Yes you can. Just click here to access your account. Then follow the instructions.
To discover the benefit(s) of having an online account, watch this video.
What does an annual service include*?
Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.
Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.
If a service is included in your cover, we will let you know when it’s due. If it isn’t included, click here to buy a one-off service.
*Your annual services may be more than 12 months apart.
Can I speak to someone if I have a question about buying HomeCare?
You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I book my annual service visit*?
You can book an annual service visit using your online account or through our app.
If your service isn't due for some time, you might not be able to book it just yet.
For more information, watch this video.
*Your annual services may be more than 12 months apart.
How do I book a repair?
Click here to access your account and book a repair in just a few click(s). Or book it on our app.
For more information, watch this video.
Why has my HomeCare price changed?
Your HomeCare price can change for a number of reasons, our pricing guide provides all the info on how we calculate things.
How much is the excess?
Excess is the amount you’ll pay for every completed repair. The higher the excess fee you select, the lower the monthly or annual price you pay. You can usually choose the amount of excess you’d like to pay when you buy your cover. Our excess options tend to be £0, £60 and £99.
If you have a £0 excess, you won’t pay any excess for a completed repair. If you have a £60 excess, you'll pay £60 for every completed repair. If you don't have a repair, you won't pay any excess. The same goes for £99 excess.
If you’ve already got cover with us, you can find your excess amount in your online account.
Additional information
Your call out history is taken into account at renewal.